Return Policy
At COLORSHOT, we prioritize customer satisfaction and stand behind the quality of our products. We do not accept general returns, but we do offer a hassle-free replacement process for defective items. If you experience any issues with your purchase, please contact our team, and we will be happy to assist you.
Replacement for Defective Products:
- If your item is defective or damaged, please reach out to our customer service team within 45 days of your purchase date.
- We will promptly arrange for a replacement of the defective item.
- In some cases, we may request a photo or video of the defect to expedite the process.
How to Request a Replacement:
- Contact Us
- Call us toll-free at 1.559.291.4444 between 8 a.m. and 3 p.m. PST, Monday – Friday, or email info@myCOLORSHOT.com with your information, order number, and details of the defect.
- Alternatively, visit our support portal at https://www.mycolorshot.com/contactus to initiate your replacement request.
- Processing Your Request
- Our team will review your request and, if approved, send a replacement form via email. Please return the form electronically and keep a copy for your records.
- In most cases, you will not need to return the defective item. If a return is necessary, we will provide instructions.
Please Note:
- We do not offer refunds or exchanges for items unless they are defective.
- For products purchased from one of our retailer partners, please follow their specific return or replacement policies.